Privacy Policy

01

Overview

South Coast Remedial Pty Ltd respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect and manage personal information via southcoastconcreting.com.au.

02

Information We Collect

Contact Information

• Name
• Email address
• Phone number
• Property address

Project Information

• Project type & description
• Photos or files you upload
• Preferred timeline

Website & Analytics Data

• Google Analytics data
• Website traffic & browsing data
• Cookies and similar technologies

Payment Information

Payments are processed securely via approved providers. We do not store full credit card details.

03

How We Use Information

We use your information to:

• Provide concreting quotes and services
• Communicate with you about your project
• Manage scheduling and appointments
• Improve our website and services
• Comply with legal obligations

We do not sell your information.

04

Third-Party Services

We may use:

• Google Analytics & Google Tag Manager
• Google Ads
• Cloud hosting providers
• CRM and scheduling platforms

Your data may be processed on servers located outside Australia.

05

Data Security

We take reasonable steps to protect your data. However, no online system is completely secure.

06

Access & Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

07

Data Retention

We retain data:

• During your service period
• As required by law
• For legitimate business record purposes

08

Complaints

If you believe your privacy has been breached, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

09

Updates

This Privacy Policy may be updated from time to time. The latest version will be published on our website.